Shipping policy
Last updated: September 8, 2026
Thank you for shopping with Treno. We aim to provide a smooth and reliable delivery experience for every order.
Shipping & Delivery
Orders are shipped to the address provided during checkout. Estimated delivery times may vary depending on your location, the shipping method selected, carrier availability, holidays, weather conditions, and other circumstances outside our control.
Delivery estimates are provided as a guide and are not guaranteed.
Shipping Costs
Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.
From time to time, Treno may offer free shipping on qualifying orders. If your order qualifies, the available free shipping option will be displayed at checkout.
Order Tracking
When tracking is available, tracking information will be provided once your order has shipped. Please allow some time for the carrier’s tracking system to update after receiving your tracking number.
Multiple Packages
Orders containing multiple products may occasionally be shipped separately. This means you may receive more than one package, and packages may arrive on different days.
If only part of your order arrives, please check your tracking information before contacting us, as the remaining items may still be in transit.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Treno is not responsible for packages that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.
Shipping Delays
Occasionally, shipments may experience delays due to circumstances outside our control, including carrier delays, severe weather, holidays, or other transportation disruptions.
We appreciate your patience if your shipment is affected by an unexpected delay.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.
If you still cannot locate your package or believe it may have been lost in transit, please contact Treno and provide your order number so we can assist you.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and photos showing the issue.
For information regarding returns, refunds, and replacements, please review our Refund Policy.
Contact Us
If you have any questions regarding your order or shipment, please contact Treno through our website’s Contact page.